·       Scheduling specialty appointments accurately

·       Answering phones in a professional and courteous manner

·       Responsible for organizing and maintaining the medical records ensuring the information is filed timely

·       Ensuring the medical records are kept in a secure location and kept in alphabetical order

·       Responding to requests for medical records

·       Determining effective dates of insurance eligibility

·       Responding to questions or tasks from doctors and nurses

·       Calling patients regarding medical appointments

·       Distributing mail to proper parties

·       Chart preparation for patient appointments

·       Making photocopies

·       Rescheduling appointments when the Participant does not have a family member or worker who speaks English that can translate