Assistant Branch Manager
The Assistant Branch Manager assists the Branch Manager and Retail Service Manager in all assigned areas of Branch operations, with an immediate area of responsibility for the teller line. This position assumes the responsibilities of the Branch Manager in their absence and also acts as a back-up for the teller line as necessary. The ABM I assists the Branch Manager in the achievement of sales goals by supporting the attainment of Relationship Specialists and
Relationship Managers cross-selling and referral objectives. The value the ABM I adds to the organization as it allows for immediate approval authority, fills in for the BM, supervisor override for tellers and other frontline staff, lowers the decision making authority, allows for in-person, personalized service and provides opportunities to conduct needs-based sales using referrals for other credit union products and services that support various production goals.
3+ years branch operations experience in a Credit Union or financial services industry, including a minimum of 1 year lead teller experience in financial operations, loan experience, regulatory compliance, and overseeing a staff of at least 3 employees.
Solid working knowledge of financial products, services and all applicable Federal, State, and NCUA regulations.
Demonstrated ability to operate office machines to include 10-key.
Proficient with PC and demonstrated ability to use Microsoft Applications including Outlook, Word and Excel.
Demonstrated ability to follow written and verbal instructions.
Excellent verbal and written communication skills, problem solving skills, organizational skills, and attention to detail.
Able to access strengths across diversity of team members; develop skills, knowledge and abilities through coaching; influence and guide others toward the accomplishment of goals; organize tasks and develop plans within time and resource constraints.
Capable of working with frequent interruptions.