Call Processing Representative
Job Type :
Temp/Contract
Required Years of Experience :
1
Required Education :
High School Diploma
Job Industry :
Healthcare - Health Services
Job Description :
Job Title: Call Processing Representative
Location: San Ysidro, CA 92173
Schedule: 10am-6:30pm Mon-Sat (40 hours/week)
Pay: $25.99-38.99 (based on years of experience
Requirements: Bilingual Spanish is Required, High School Diploma or GED
Job Type: Temp to Hire
Position Summary:
Providing exceptional customer service to patients navigating our health system. You will manage high call volumes, assist with appointment scheduling, and collaborate with various departments to enhance the patient experience.
Responsibilities:
- Handle 60-80 inbound calls daily, responding to inquiries from patients, vendors, and insurance companies.
- Schedule, reschedule, and cancel patient appointments via phone and our Patient Portal.
- Maintain effective communication and relationships with internal departments.
- Follow departmental policies and participate in ongoing training.
Requirements:
- Education: High school diploma or GED.
- Experience:1 year in healthcare setting, call center, front desk receptionist, medical office assistant, healthcare customer service experience
- Bilingual Spanish/English Required
Required Qualifications :
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