This position will work directly with the Case Management and Social Services team to provide support services to assist with the timely discharge/transfer of patients from the hospital by providing clerical support. This position will be under the supervision of the Manager of Case
Management.

Responsibilities: 

• Assists case managers and social workers with referrals by compiling and sending referrals for post-acute care services under the direction of the


• case manager or social worker utilizing the Allscripts referral program.


• Assists case managers with contacting insurance companies for benefits eligibility and authorizations.


• Responsible for management and delivery of the second notification for the Medicare IM to patients.


• Organizes and sends clinical information for all Medicare Discharge Appeals.


• Arranges and makes sure necessary paperwork is completed for DME with appropriate delivery to patients.


• Fax Insurance reviews to appropriate providers in a timely manner.


• Maintain appropriate community resources on internal web page.


• Prepare required patient correspondence as requested.


• Arrange conference rooms for patient/family conferences.


• Enter avoidable days into EPIC


• Generates daily call list for requested Insurance Reviews.


• Fax Insurance Reviews to insurance companies.


• Notifies case managers, clinical payment specialist, and management of Insurance denials


• Relief of Authorization Specialist (see specific Job Description)


• Relief of other department office coverage as required.


• Provides training to new department secretarial staff on both campuses