Case Manager - East Hollywood
- Certifications: BLS/First Aid from American Heart Association required prior to start date.
- Education / Experience Combinations:
- Bachelor's degree in social work, sociology or related field and at least 1yr experience as a case manager, care coordinator, housing navigation, community health worker, or equivalent field
- Medical Assistant with at least 2 years' experience as a case manager, care coordinator, housing navigation, community health worker, or equivalent field
- Associate's degree in related field and at least 2 to 3 years' experience as a case manager, care coordinator, housing navigation, community health worker, or equivalent field
- High school diploma or GED with at least 3 years' experience as a case manager, care coordinator, housing navigation, community health worker, or equivalent field
- Certified Community Health Worker strongly preferred for this education level
- Experience with individuals who have multiple chronic conditions, frequent ER visits, inpatient admissions, mental illness, substance use disorders.
- Bilingual in English/Spanish
- Certified Community Health Worker
As an ECM Case Manager, you'll provide invaluable case management services to eligible patients, including high service utilizers, individuals and families experiencing homelessness, adults with serious mental illness or substance use disorders, and individuals transitioning from incarceration. Our program's mission is to deliver comprehensive care that improves health outcomes for those who need it most.
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Collaborates with providers, managed care plans, the Housing Navigation Team, and community homeless service providers to offer enhanced care coordination for eligible patients and/or entities, ensuring a seamless experience and preventing duplication of services.
- Conducts comprehensive case management services, including intake and assessment, development of a comprehensive care plan, implementation of the care plan, subspecialty referrals, monitoring, and follow-up.
- Connects members to other social services/support services and provides appropriate referrals for subspecialty care (e.g., ophthalmology, behavioral health, podiatry, nutrition, health education, etc.), transportation, food, and housing. Accompanies members to office visits as needed.
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Advocates on behalf of members with healthcare professionals, utilizing motivational interviewing, trauma-informed care, and harm-reduction approaches.
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Coordinates with hospital staff on discharge plans, monitors treatment adherence (including medication), and provides health promotion and self-management training.
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Participates in agency and community meetings related to the needs of patients and issues related to case management diseases.
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Participates in weekly case conferences with PCP's clinical supervisor and peers to assist in problem-solving related to clients and ensure that professional guidance and high-quality case management services are provided.
We're committed to ensuring our team members are well taken care of. Our benefits package includes medical, dental, and vision coverage, sick leave, vacation time, 13 paid holidays, a 401(k) Safe Harbor Profit Sharing plan, mileage reimbursement, short-term and long-term disability plans, life insurance policies, employee parking, and more.
