Shift:  AM 7:00 am - 3:30 pm

Days:  Sunday - Thursday

Position Summary: 

Under direct supervision of the Team Leader, serves as the provides a support and case manager for members served with mental illness and other co-occurring disorders by assisting them to live as independently as possible in their chosen community.

Essential Functions: 

• Demonstrates the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders


• Establishes and maintains meaningful therapeutic relationships with members served


• Provides safe, effective, and efficient implementation of direct care in accordance with established policies, procedures and standards of care


• Makes appropriate recommendations for living environments, therapy, psychiatrist visits, case management and other services


• Provides services to all members served as indicated in the Services Plan or Recovery Plan


• Documents and communicates interactions with members to other services team members as appropriate


• Maintain awareness of community resources and assists members served in appropriate use of community resources


• Assists members served with all needs, including Activities of Daily Living (ADLs)


• Assists members served in obtaining appropriate benefits


• Advocates for and accompanies members when needed on long appointments e.g. SSI, DMV, GR (General Relief) etc.


• Help members to understand their legal status and rights


• Safeguard confidentiality; adhere to HIPAA policies


• Foster independence with members served


• Safeguards confidentiality of members served


• Provides transportation when needed and appropriate


• Must participate in rotation schedule of after hours on call services based on program expectations


• Must assist with restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training


• Provide and document quality and quantity of direct services as required by program standards


• Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

Qualifications:

• High School Graduation or G.E.D.


• Demonstrated sensitivity to multi-cultural populations and issues is required


• Must be at least 18 years of age


• Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment

Preferred:

• Experience in a mental health and/or dual diagnosis setting

Skills:

• Ability to work effectively as a member of a multidisciplinary team


• Effective written and verbal communication


• Good computer/technology skills


• Ability to assess safety risks


• Ability to promote a positive, supportive recovery culture


• Ability to engage clients and hold hope in the face of adversity


• Ability to drive


• Ability to gain trust and build rapport with diverse populations


• Ability to be patient and mindful


• Knowledge of basic medical and psychiatric terminology


• Within two (2) months of employment, ability to apply financial requirements for billing and learn billing codes


• Ability to work effectively as a member of a multidisciplinary team