Cross Country Workforce Solutions Group is looking for multiple Quality Assurance Specialists in Uniondale, NY. The Quality Assurance Specialist will perform quality audits and reviews of all data submitted. The role will also perform a variety of duties audits, inspections, and analysis of entries.

Quality Assurance Specialist

Location: Uniondale, NY

Pay: $19.00

Schedule: Monday-Friday 8:30AM – 5:30PM

Benefits: Available after 60 days of employment

JOB RESPONSIBILITIES:

• Complete Quality validation calls to participants, providers, and home care agencies. Capture and modify any data missing and provide updates to appropriate staff.


• Completion of assessment and coordination notes into EMR database. 


• Assist Services Coordinator Supervisors with a variety of tasks, including providing training to staff, managing, and handling escalated calls as needed.


• Manage and prepare confidential information, such as patient services and data summaries, quality assurance reports, root cause analysis, the financial impact of errors, etc. and use any/all sources of information.


• Provides analysis reports of data information to management and prepares recommendations for review and/or changes to ensure higher quality standards of deliverables are met.


• Coordinate and execute, with staff managers, training, and continuous workflow improvements with Service Coordination staff. 


• Inspects participant’s requests submitted by Service Coordinators and site-associated Care Delivery department to ensure deliverables are received, customer satisfaction, and data information is entered correctly and timely.


• Post-inspection: conduct an evaluation and assessment of patterns, frequency, and summary of errors and/or gaps in goods, services, equipment.


• Completes assigned monthly welcome calls for all new enrollments of the month, and validates that the participant received the correct information from the staff.


• Manages escalated issues, disputes, and replacement requests as assigned on the worklist.


• Provides general administrative oversight support as needed.


• Maintains departmental quality and productivity goals.


• Adheres to all applicable compliance requirements and the Code of Conduct.

Education: 

• Associates Degree preferred or equivalent relevant customer service, quality, and auditing experience preferred.

Experience:

• Able to pass a typing test with at least 45 WPM.


• One - two (1-2) years’ experience in customer service, quality, and/or auditing experience.


• Excellent written and verbal communication skills.


• Ability to thrive in a fast-paced environment and meet assigned deadlines.


• Excellent organizational skills, accuracy, and attention to detail.


• Ability to operate both independently and collaboratively as required.


• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.