Patient Service Advocate II
Location :
Los Angeles, CA
Job Type :
Temp/Contract
Reference Code :
Commerce
Required Years of Experience :
1 - 2 Years
Required Education :
High school Diploma or GED
Job Industry :
Healthcare - Health Services
Job Description :
Location: Los Angeles, CA
Schedule: Full Time / Hours between 8am & 5pm.
Pay: $23 - $26- Depending on Experience
Job Type: Temporary Assignment
Job Summary:
Welcoming and attentive to the needs of all patients and creates a positive front office patient experience by managing expectations while demonstrating compassion and respect. Also functions as a member of the health care team by assisting in the delivery of patient-focused care by demonstrating excellent communication and problem solving skills.
Key Responsibilities:
- greeting and verifying the purpose for the patient’s visit in order to determine patient priority.
- Responsible for telephone management and ensuring that all calls are answered and resolved as expected.
- Responsible for monitoring waiting rooms and ensures that waiting areas are kept clean.
Work Environment:
In AC office setting
Required Skills and Abilities:
- Ability to sit, stand, stoop, reach, bend, and lift up to 10 pounds as necessary to carry out routine duties
- Excellent customer service skills and ability to resolve basic customer service issues and/or escalate to supervisor as needed
- Knowledge of HIPAA Guidelines including the Protected Health Information (PHI) privacy requirements
- Ability to read, write and speak in a clear and professional manner
- . Proficient in beginning/intermediate computer skills.
Required Qualifications :
Specifications:
- BLS certification required
- Bi-lingual English/Spanish/Mandarin/Cantonese strongly preferred
Experience:
Minimum of 1 year experience required as a customer service agent, greeter, or receptionist-type role; 1½ - 2 years preferred.