HealthCare Talent is now a division of Cross Country Healthcare.

Career Gateway

Bridging the gap between your dreams and your current healthcare position.

  • Share this Job

Patient Services Rep

Location : South San Diego, CA
Job Type : Temp/Contract
Reference Code : 724
Job Industry : Healthcare - Health Services

Job Description :

Position Summary:

Answer telephones, greets, assists, and directs visitors, patients, and other clinic office callers. Guides, screens, and registers new patients. Assists patients in obtaining services and provides information on funding eligibility and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems. Performs clerical duties to support the daily business activities of the clinic location.


Essential Functions of the Job:

  • Assembles all data and documents required for complete patient registration, including, insurance verifications and authorizations.

  • Enters all patient demographic information into the NextGen system.

  • Assesses patient financial responsibility and collects co-pays and deductibles at the time of check-in.

  • Obtains and documents funding information from patients and provides information on available funding resources.

  • Uses payer resources (RTS) and websites to explore and access eligibility; initiates referrals for various insurance such as Medi-Cal, Medicare, Manage Care, Commercial, etc. administers and determines patient eligibility for Sliding Fee Discounts Program.

  • Works in collaboration with all areas of patient inquire to identify and resolve issues and/or barriers.

  • Enters a variety of fiscally related information into databases; maintains fiscal records and files.

  • Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems.

  • Recognizes the need for immediate and urgent services.

  • Provides assistance, guidance, and direction to visitors and patients.

  • Assists in the care and maintenance of department equipment and supplies.



Additional Duties and Responsibilities:

  • Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards.

  • Participates in educational programs and in-service meetings.

  • Attends meetings as required.

  • Performs other related duties as assigned or requested

As a float, the site will vary depending on the North / East Regions (CMSS, MHFM, AFM, EFM, DD, SFM)clinic’s needs.

The candidate must be willing to float, have reliable transportation. 

Required Qualifications :

Education Required (Minimum level of education): 

  • High School or GED equivalent.



  • CA Driver's License preferred. 

  • Medical Assistant Certification preferred.


  • One year of customer service experience required. 

  • Previous experience in a medical setting preferred.


Verbal and Written Skills Required to Perform the Job: 

  • Bilingual (Arabic, Spanish, or Vietnamese) required; must have good written and verbal communication skills.


Technical Knowledge and Skills Required Perform the Job: 

  • Must have Verbal ability for an accurate and tactful explanation.

Powered by AkkenCloud