Personal Care Attendant (CNA)

Job Functions

Every effort has been made to identify the essential functions of this position. However, it in no way states or implies these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.

Administrative Functions

1. Assists participants with bathing, grooming, toileting and feeding while in the Center.

2. Accompanies participants to medical appointments and trips to and from the center as needed.

3. Assists with translations services to other departments as needed.

4. Routinely monitors vital signs such as weight, blood pressure and pulse as ordered by the clinic.

5. Maintains personal care supplies such as incontinence supplies, linen, and personal grooming items.

6. Provides laundry service in the Center as agreed upon by IDT.

7. In coordination with the rehabilitation department, lead Transitional exercise programs

8. In coordination with the activities department, assist with leading activities and the walking group.

9. Assists and monitor participants who need supervision while smoking at the center.

10. Maintains a clean and sanitary environment in the Center at all times.

11. Provides needed assistance for participants during meals as identified per IDT.

12. Provides nutritional supplements to participants at the day center as ordered by the Primary Care Physician and/or directed by the Dietitian.

13. Works with the Dietitian to assure that participants are served diet-appropriate meals.

14. Assists in the monitoring of food and fluid intake for specific participants per the participant’s Plan of Care

15. Assists in the monitoring of participant physical and chemical restraints per the participant’s Plan of Care.

16. Assists with ensuring portable meals are sent home with participants as approved by IDT.

17. Assists participants upon arrival in the Center and helps participants to prepare for departure when leaving.

18. Immediately reports any observed changes in a participant’s behavior, health or mobility to the Center Coordinator and Nurse.

19. Participates on the Interdisciplinary Team as required and communicates effectively with participants, family members, caregivers, staff and visitors in the Center.

20. Monitors safety, infection and exposure control, is prepared in case of emergency, and attends to good body mechanics.

21. Completes documentation in the medical record accurately and in a timely manner.

22. Complies with safety policies and procedures, identifying and immediately reporting any potential or actual unsafe acts or conditions to the Center Coordinator and/or Center Manger. Takes necessary measures to ensure a safety environment for oneself, co-workers, contractors, participants, visitors and others.

23. Consistently meets or exceeds targets for productivity.

24. Continually seeks better ways for delivering services and communicating with participants.

25. Consistently meets or exceeds customer services targets.

26. Demonstrates respect for and promotes participant rights, including dignity, self-determination, access to care, confidentiality and independence.

27. Understands the importance of community involvement and participates as appropriate in activities that link to its communities,

28. Effectively collaborates with staff peers and contractors to meet goals and further success.

29. Complies with all policies and procedures.

30. Demonstrates proficiency in delivering age-specific care.

31. Consistently meets or exceeds quality assessment and performance improvement targets.

 

Staff Development Functions

• Meets with department managers on a regularly scheduled basis, and conducts/participate in in-service classes and supervisory level training programs.

• Attends and participates in workshops, seminars, etc., to keep abreast of current changes in the long-term care field, as well as to maintain a professional status.

• Attends and participate in annual in-service training programs for hazard communication, TB management, and bloodborne pathogens standard.

Participants’ Rights Functions

Maintains confidentiality of all participant information.

Knocks before entering a participant’s exam room and bathroom.

Ensures the participants’ right to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights, including the right to wage complaints, are well established and maintained at all times.

 

Working Conditions

·       Works in office areas as well as throughout the facility and its premises.

·       Moves intermittently during working hours.

·       Is subject to frequent interruptions.

·       Works beyond normal working hours, weekends and holidays and on other shifts/positions as necessary.

·       Is subject to call‑back during emergency conditions (e.g., severe weather, evacuation, post‑disaster, etc.).

·       Attends and participates in continuing educational programs.

·       Is subject to injury from falls, burns from equipment, odors, etc., throughout the work day, as well as reactions from dust, disinfectants, tobacco smoke, and other air contaminants.

·       Is subject to exposure to infectious waste, diseases, conditions, etc., including TB and the AIDS and Hepatitis B viruses.

·       Communicates with nursing personnel, and other department personnel.

·       Is subject to hostile and emotionally upset participants, family members, personnel, visitors, etc.

·       Is involved with participants, family members, personnel, visitors, government agencies and personnel, etc., under all conditions and circumstances.

·       May be subject to the handling of and exposure to hazardous chemicals.

 

Personnel Functions

• ATTENDANCE/ABSENTEEISM – Demonstrates regular attendance consistent with BCSC policies and guidelines.

• PUNCTUALITY/TARDINESS – Reports to work on time and prepared. Returns from meals and rest breaks within established policy time period frames.

• COMMUNICATION – Ability to present ideas and thoughts in a direct, professional manner, both orally and in writing. Uses positive facial expressions and body language speaking clearly and slowly enough to be understood. Communicates well with staff, colleagues, and senior management. Refrains from negative commentary.

• INITIATIVE – Soundly assertive in thoughts and actions; takes responsibility, makes efforts in the face of obstacles. Demonstrates leadership qualities.

• JUDGMENT – Displays well-balanced thinking, capacity to reach decisions quickly and accurately when necessary. Demonstrates tact and diploma cy when handling difficult situations or complaining clients.

• COOPERATION – Ability and willingness to work with others; promotes teamwork; demonstrates good rapport and cooperative working relationship with all staff members, responding with concern and cooperation. Works at maintaining a positive relationship wit other individuals and departments requiring frequent interaction.

• ADAPTABILITY – Willingness to work jointly with others, willingness to accept new ideas and suggestions. Capacity to adapt to new methods of conditions, capacity to be trained.

• DEPENDABILITY – Ability to follow directions and complete assigned responsibilities on time. Follows through on assignments to conclusion.

• FLEXIBILITY – Ability to accept change, work multiple tasks simultaneously, and absorb and accept alternate assignments as necessary. Ability to re-prioritize as necessary when confronted with challenges or obstacles.

• PROBLEM SOLVING - Resolves problems and concerns in appropriate manner, following the proper chain of command.

• PARTICIPANT/EMPLOYEE RELATIONS – Is courteous and attentive to participants, employees, families, visitors, and other individuals with whom they may come in contact. Always greets staff/family/visitors in a courteous, professional manner responding with empathy when appropriate using positive interpersonal skills. Other employees have confidence in employee.

• ATTITUDE – Shows interest and enthusiasm for job and organization. Effort to achieve organization and department objectives.

• JOB KNOWLDEGE – Gets to the root of normal problems. Has understanding of job related functions and understanding of full job requirements. Makes effort to keep skills current.

• USE OF TIME – Is able to organize daily activity and complete assigned tasks in a reasonable amount of time.

• APPEARANCE – Is neat, well groomed and presents an appropriate use of BCSC dress code (including wearing a name badge.