The position will be responsible for performing functions and tasks related to Provider Relations, which includes researching policies, preparing reports, assisting with provider inquires, and performing a wide variety of supporting tasks to assist the department’s compliance with regulatory and operational requirements/deadlines. The incumbent will be responsible for ensuring timely follow-ups on provider relations deliverables, reviewing, and maintaining the department inbox, maintaining the Provider Relations folder, assisting with meetings, as well as work on other assigned duties.

Position Responsibilities:

• Assists with updating, maintaining, and ensuring that all provider requests via the department inbox are monitored and responded to on a timely basis.


• Manages escalated provider calls via the department phone queue on a timely basis.


• Tracks and monitors provider relations log, deadlines, and deliverables as necessary.


• Prepares and provides ad-hoc reports.


• Assists with the documentation and updates of internal workflows and desktop procedures.


• Researches issues to assist with the resolution of provider inquires and escalated member cases.


• Other projects and duties as assigned.

Possesses the Ability To:

• Triages and resolves questions to appropriate internal and external entities.


• Build working relationships with staff of all levels.


• Have strong organizational skills.


• Prioritize and organize work to meet challenging deadlines.


• Adapt to constantly changing priorities in managing various projects simultaneously.


• Maintain a high degree of credibility, confidentiality, integrity, and professionalism in a high-pace environment.


• Work independently and be highly self-motivated with minimal supervision.


• Demonstrate creativity, initiative, and good judgment while providing a high level of customer service to internal and external entities.


• Perform a wide variety of complex office support duties and set work priorities based on knowledge of various activities.


• Take direction and work as part of a team in the department, including other managers and administrative staff.


• Communicate clearly and concisely, both verbally and in writing.


• Utilize and access computer and appropriate software (e.g., Microsoft: Word, Excel, PowerPoint, Access, Visio, and SharePoint) and job-specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position.

Experience & Education:

• High school diploma or equivalent required.


• 1+ years of Administrative Assistant experience required.