Job Title: Referral Specialist
Assignment Type: Temporary (Approximately 3–4 months)
Location: San Ysidro, CA 92173
Schedule: Monday - Friday, 8:00 AM – 5:00 PM
Local Travel: Required as needed for staffing coverage and training
Pay Range: $25.03 – $31.64/hr
Bill Rate: $44.94/hr

Job Summary:
The Referral Specialist supports the coordination and processing of medical referrals and authorizations under the Referrals Supervisor. Responsibilities include scheduling appointments, securing insurance approvals, and ensuring follow-up with specialty providers. Candidates must have healthcare office experience, be bilingual in English and Spanish, and work well independently and in a team setting.

Key Responsibilities:

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  Process and document all referrals and treatment authorization requests accurately and on time

  
  


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  Obtain required insurance authorizations via phone, email, or fax

  
  


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  Schedule specialty appointments, diagnostic tests, and DME services per provider instructions

  
  


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  Follow up with patients and specialists to confirm appointments and collect visit documentation

  
  


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  Communicate clearly with patients regarding referral status and scheduling needs

  
  


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  Maintain accurate records in the electronic medical record system (EPIC preferred)

  
  


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  Support compliance with health plan guidelines and eligibility requirements

  
  


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  Assist with staffing needs at alternate locations as required

  
  

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  High School Diploma or GED required (or 3+ years of relevant experience in lieu of education)

  
  


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  Minimum of 6 months experience in a healthcare setting, including front/back office or referral processing

  
  


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  At least 2 years of customer service experience

  
  


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  Bilingual (Spanish/English) required

  
  


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  Valid California driver’s license and insured vehicle required

  
  


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  Medical Assistant or Coding/Data Processing Certificate preferred

  
  


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  Typing speed of at least 35 WPM

  
  


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  Familiarity with medical terminology and insurance plans

  
  


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  Experience with Microsoft Office and electronic health records systems (EPIC preferred)