Location: Los Angeles, CA

Schedule: Full Time / Hours between 8am & 4:30pm.

Pay:  $23 - $26 - Depending on Experience

Job Type: Temporary Assignment

Job Summary: Assist in the coordination of essential PACE services and promote participant satisfaction and retention via consistent, high quality, customer service skills. Focus is on assisting participants with inquiries, services requests, eligibility issues, complaints, and appeals. Responsibilities also include documentation and processing of incident reports, documentation and coordination of disenrollment’s, as well as facilitation of on-site satisfaction surveys. Works collaboratively with interdisciplinary teams to achieve program and organizational goals while adhering to established state and federal regulations.

Work Environment:

 1. Will be exposed to outside environmental conditions while traveling for home visits, or other community meetings as assigned.

Required Skills and Abilities:

1. Strong oral and written communication skills. 

2. Critical thinking for problem solving and effective communication 

3. Ability to organize and prioritize goals and responsibilities. 

4. Proficient with computer software such as Microsoft Office applications (MS Word, Excel, Access). 

5. Excellent customer service and facilitator skills. 

6. Thorough, detail-oriented, able to follow through and work semi-independently. 

7. Ability to interpret applicable DHCS and CMS regulations. 

8. Basic knowledge of HIPAA guidelines and requirements.